DELIVERY & RETURNS
Please, read carefully through our delivery process and conditions. If you require any further information, feel free to contact us directly.
Shipping from Australia to Singapore, UK and Ireland: expect to receive your order within 3-5 business days. (Please note: Robe bag orders will take an additional 3-5 days due to embroidery)
Other Countries: expect to receive your order within 10 business days.
Delivery with DHL
After the delivery has been booked, DHL will provide a Tracking Number to the email address you have provided. This number will enable you to track your parcel and anticipate your delivery.
PLEASE NOTE: Chancery Wigs is not responsible for any Customs Duty or Fees. If your order incurs a Duty or importation fee, it is the responsibility of the receiver to pay. DHL will contact you if any fees apply.
DHL requires a signature for the parcel, PO boxes will not be accepted as a delivery address.
Standard expected delivery time from Australia to United Kingdom:
Please contact us if you aren’t happy with your order. We will provide refund within 30 days of purchase excluding the cost off shipping and Customs Duties.
No refund will be provided for personalised items, such as Robe Bags with embroidery.